Hi all.
I'm not going to publish names, but I have to share this with the community - maybe I'm wrong and I have high expectations, so you people might teach me. Anyway...
My SO is UBS client and has a couple of financial tools active (besides the checking and saving accounts).
We've written to her UBS contact 3 weeks ago asking to know the TER of her "UBS Manage Balanced". The answer we got was: "Regarding the TER of this portfolio, we have no specific information in the context provided." WTF??? I would expect that for every product UBS is selling, the UBS consultant must know what is being sold and what are the "terms&conditions" - among which I expect the TER to be known (or at least, if it's not fix, calculated at request).
So bear in mind, that to receive that lousy feedback, we had to wait for 3 weeks and insist with a weekly reminder-email!
Another thing we asked: we'd like to know which fees and conditions apply if we want to close the positions and eventually cash out. She replied that "the mandate can be sold anytime and the amount will be credited in 3-4 days, except for the hedge funds. The hedge funds make up 5-10%. Even the fonds account can be sold anytime and the credit will happen in 3-4 days as well. The termination of the relationship must be requested 3 months in advance".
I don't understand the thing about the hedge fonds. She's telling us that the investments can be cashed out in 3-4 days, except for the hedge funds. What about these?
Thanks for your thoughts about the above, maybe (as I stated at the beginning) my expectations are too high and maybe you can help me understand the last sentence (about the hedge fonds).
TIA.
I'm not going to publish names, but I have to share this with the community - maybe I'm wrong and I have high expectations, so you people might teach me. Anyway...
My SO is UBS client and has a couple of financial tools active (besides the checking and saving accounts).
We've written to her UBS contact 3 weeks ago asking to know the TER of her "UBS Manage Balanced". The answer we got was: "Regarding the TER of this portfolio, we have no specific information in the context provided." WTF??? I would expect that for every product UBS is selling, the UBS consultant must know what is being sold and what are the "terms&conditions" - among which I expect the TER to be known (or at least, if it's not fix, calculated at request).
So bear in mind, that to receive that lousy feedback, we had to wait for 3 weeks and insist with a weekly reminder-email!
Another thing we asked: we'd like to know which fees and conditions apply if we want to close the positions and eventually cash out. She replied that "the mandate can be sold anytime and the amount will be credited in 3-4 days, except for the hedge funds. The hedge funds make up 5-10%. Even the fonds account can be sold anytime and the credit will happen in 3-4 days as well. The termination of the relationship must be requested 3 months in advance".
I don't understand the thing about the hedge fonds. She's telling us that the investments can be cashed out in 3-4 days, except for the hedge funds. What about these?
Thanks for your thoughts about the above, maybe (as I stated at the beginning) my expectations are too high and maybe you can help me understand the last sentence (about the hedge fonds).
TIA.