SAXO Bank

[Roni]

I choose SAXO Bank last year after reading positive reviews here. Also, the reward points from POORSWISS were a motivation.

Now I have decided to close my account with SAXO.

To keep it short: I have quite a few issues with them such as the login, where both their App and the Online login happen simultaneously during the authorisation with the App and then one need to logout from one of the devices to continue. Irritating.

But what frustrated me: They could not provide me the authorisation card to attend in person the Share Holders Meeting of a Swiss company. I did submit the application 2 months before the AGM was to take place.

I had exchanged around 30 mails with their support. During all the mail exchanges, the support seemed not understanding the issue or they do not have the right authorisation. My feeling is that the support team is in India and they are not knowledgeable in banking / trading in Europe. My repeated requests to forward my case to someone in their office here in Switzerland was simply ignored.

This took a lot of my time and energy. I wish I had not joined SAXO.

 

[Baptiste Wicht]

Sorry to hear about your bad experience with Saxo.

Which broker are you planning to use next?

To keep it short: I have quite a few issues with them such as the login, where both their App and the Online login happen simultaneously during the authorisation with the App and then one need to logout from one of the devices to continue. Irritating.

Can you expand on that? When I log in online on my computer, I don't have to use the app.

But what frustrated me: They could not provide me the authorisation card to attend in person the Share Holders Meeting of a Swiss company. I did submit the application 2 months before the AGM was to take place.

I have never gone through this process myself. Did you have to go through the entire process with power of attorney and such? Is that process entirely by snail mail?